Bralux Returns Policy

Bralux Returns & Exchanges

We offer 60 day returns on all eligible items. To qualify, returns must be handed to the courier and scanned within 60 days of delivery.

To be eligible for a return or exchange, items must be unused, unworn and returned in a re-saleable condition with all original packaging included.

Need a different size? Eligible items can be exchanged through our returns portal, subject to our hygiene policy.

Hygiene & Adhesive Products

Important Hygiene Notice
For hygiene reasons stick-on bras and adhesive products must be returned with the hygiene/void strip and protective adhesive backing fully intact.

Items returned with removed, lifted, tampered with or reapplied hygiene protection cannot be refunded or exchanged.

All returned items are carefully inspected upon arrival for signs of wear, use or tampering.

Please do not remove the protective backing or hygiene seal unless you intend to keep the item.

Return Conditions

• Items must be unused, unworn and in a resaleable condition
• Original packaging must be included
• Returns should be packaged securely to avoid damage in transit
• Paid expedited shipping services are non-refundable

3 for 2 Promotions Returns

If you return one or more items purchased as part of a 3 for 2 promotion and no longer qualify for the offer, any items you keep will revert to their full individual prices.

Your refund will be calculated as the amount you originally paid for the promotional items, less the full price of any items you choose to keep.

For example, if you paid £35.00 for three items in a 3 for 2 offer and return one item, but the two items you keep have a combined full price of £29.00, your refund will be £6.00.

Start a Return or Exchange

Please use our:

Quick & Easy Returns Portal

Refund Processing

Once your return arrives, it will be inspected and processed by our team.

Approved refunds are issued back to the original payment method.

Please allow up to 14 working days for your return to be processed.

Order Cancellations

Orders may be cancelled up until midday on the day of dispatch.

Need Help?

If you have any questions regarding your return or exchange, please contact our team here.